Shipping

You will be able to "Track your order" via our website, or simply click 'View your order' in the email once the tracking information is updated by the courier provider.

*If you are unable to track your order here, please email your tracking number to us at cs@medandkate.comWe'll try our best to assist you within 5 working days. Thank you for your kind understanding.


SHIPPING WITHIN MALAYSIA (DOMESTIC FULFILLMENT)

• Shipping fees is RM6.50 within West Malaysia & RM14 East Malaysia (Sabah & Sarawak).
• Estimated delivery time to West Malaysia 3-5days & East Malaysia is 10 - 15 working days. For Pre-order Deliver will take 21-35days.
• You will receive your tracking number via email once your parcel has been shipped out.
• Expect delays during festive periods and sales promotion period.
• We do not accept any order cancellations upon dispatch of your order.

INTERNATIONAL SHIPPING

• We ship worldwide via DHL/FEDEX Express.
• Expedited International shipping will take 15-20 working days.
• We provide Worldwide Shipping at RM80 (US$20) for all countries.
• We provide Shipping at RM60 (US$15) for Singapore.
• You will receive your tracking number via email once your parcel been shipped out.
• We do not accept order cancellations upon dispatch of your order.

CUSTOMS & IMPORT DUTIES

• Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel
• Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.